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Customer Care Executive Job in Dubai
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Customer Care Executive Job in Dubai

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Company: Cresdata Information Technology
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Salary: 1600 - 1800 AED/month
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Posted Date: 2nd Sep 2022
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Job Expires on 7th Oct 2022
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Employment type: Fulltime
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Job Location: Dubai, United Arab Emirates
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How to apply for this job

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To apply for this job, click on the apply button given below. To learn more about how to apply for this job, watch this video!

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Job Description

Promptly responding to customer queries via email, live chat, video, phone, and social media channels.  Immediately escalating serious complaints or issues that you are not equipped to deal with.  Liaising with colleagues or managers to find the best solutions to customers’ issues.  Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.  Maintaining a polite, helpful, and professional manner at all times.  Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.  Familiarizing yourself with new products and services as they are introduced.  Attending workshops and meetings as required.  Providing training to new customer service agents.  Respecting client confidentiality at all times.

How many openings are there?

There are 5 openings for this position.

How much salary can I expect?

Your salary will depend on your skills and experience. You can expect a minimum salary of AED 1600, but you could earn up to AED 1800 if you meet the company's requirements.

Who can apply for this job?

Only male candidates can apply for this job.

Which nationality candidates can apply for this job?

Only candidates from INDIA can apply for this job.

Which licenses are required to apply for this job?

No licenses are required to apply for this job.

Is a CV required?

Yes, a CV is mandatory.

What is the preferred visa status for this job?

The candidate must have valid UAE Visit Visa, UAE Student Visa, UAE Own/Freelance Visa, UAE Cancel/Expired Visa to apply for this job.

Is Video Intro required?

No, a video intro is not required.

Is it a work from home job or work from office job?

It is a work from the office job.

Is accommodation provided by the company?

No, the company will not provide accommodation to the candidate.

Will food and transportation be provided by the company?

No, the company will not provide food and transportation to the candidate.

Will the company provide free visa to the candidate?

No, the company will not provide a free visa to the candidate.

How can I apply for this job?

You can apply for this job on the Skillbee App by clicking one button. You can schedule your interview with HR through the app as well.

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About the company

Cresdata Information Technology is in search of talented and motivated individuals for the post of Customer Care Executive in their office located in UNITED ARAB EMIRATES. They are a DIRECT COMPANY that provide excellent services in Gambling & Casinos. They have 11-50 employees working to offer services that ensure the highest standards of quality and perfection. Our mission is to Empower and Enhance the Lives of Billions of users through Profound technology solutions. We invite you to Think Big and join this movement as our Clients, Partners, and Employees.

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More about this job

What is a Customer Care Executive?

A customer care executive is a professional who provides support and assistance to customers or clients. They may be responsible for creating, managing, or delivering customer service programs and initiatives. Customer care executives are typically skilled in communication, problem solving, teamwork, and organization skills.

What qualifications are required to become a Customer Care Executive?

A customer care executive should have an understanding of how to communicate with customers, be able to problem solve and take ownership for resolving customer complaints. They should also be comfortable working in a fast paced environment and have excellent communication skills.

What are the skills required to become a Customer Care Executive?

1. Strong communication and interpersonal skills: a customer care executive must be able to clearly and concisely communicate with customers in order to resolve issues or provide support. They should also have strong problem-solving abilities, as they will need to handle difficult inquiries from customers.

2. Proven experience working with technology: many customer care roles require knowledge of various technologies, including phone systems, computers, email platforms, and social media tools. A customer care executive who has previous experience using these systems effectively will be ahead of the curve when it comes to resolving problems for customers.

3. Well-developed organisational skills: an important part of any customer service role is being able manage multiple tasks simultaneously while still providing excellent service quality; this requires good time management skills along with organizational prowess . Customer care executives who can effectively juggle several priorities at once are more likely to succeed in this field than those who struggle with managing their time efficiently..

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Job Description:  Promptly responding to customer queries via email, live chat, video, phone, and social media channels.  Immediately escalating serious complaints or issues that you are not equipped to deal with.  Liaising with colleagues or managers to find the best solutions to customers’ issues.  Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.  Maintaining a polite, helpful, and professional manner at all times.  Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.  Familiarizing yourself with new products and services as they are introduced.  Attending workshops and meetings as required.  Providing training to new customer service agents.  Respecting client confidentiality at all times.

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