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Promptly responding to customer queries via email, live chat, video, phone, and social media channels. Immediately escalating serious complaints or issues that you are not equipped to deal with. Liaising with colleagues or managers to find the best solutions to customers’ issues. Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible. Maintaining a polite, helpful, and professional manner at all times. Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved. Familiarizing yourself with new products and services as they are introduced. Attending workshops and meetings as required. Providing training to new customer service agents. Respecting client confidentiality at all times.
How many openings are there?
This position has 5 openings.
How much salary can you expect?
You can expect a minimum salary of AED 1600 and can go up to AED 1800. The salary offered will depend on your skills and experience.
Who can apply for this job?
Only female candidates can apply for this job.
Which nationality candidates can apply for this job?
Only candidates from INDIA can apply for this job.
Which licenses are required to apply for this job?
No licenses are required to apply for this job.
Is a CV required?
Yes, a CV is mandatory.
What is the preferred visa status for this job?
The candidate must have valid UAE Visit Visa, UAE Cancel/Expired Visa, UAE Student Visa to apply for this job.
Is Video Intro required?
No, a video intro is not required.
Is it a work from home job or work from office job?
It is a work from the office job.
Is accommodation provided by the company?
Yes, the company will provide a place for the candidate to stay while they are working here.
Will food and transportation be provided by the company?
The company will provide food but transportation has to be managed by the candidate.
Will the company provide free visa to the candidate?
No, the company will not provide a free visa to the candidate.
How can you apply for this job?
You can apply for this job on the Skillbee App with just one click. You will be contacted by HR to schedule your interview.
About the company
Cresdata Information Technology is in search of talented and motivated individuals for the post of Customer Support Executive in their office located in UNITED ARAB EMIRATES. They are a DIRECT COMPANY with a team of 11-50 employees working to offer services that ensure the highest standards of quality and perfection.
More about this job
A customer support executive is a professional who helps customers with their inquiries and problems. They may also be responsible for providing technical assistance to the customer, answering questions about products or services, and handling complaints. A customer support executive should have excellent communication skills and be able to handle difficult situations calmly and efficiently.
1. A customer support executive should have a strong communication and problem-solving skills.
2. They must be able to work independently as well as in team environments.
3. The customer support executive should be knowledgeable about the company's products and services, its customers, and the industry they operate in.
4. The customer service executive must have excellent time management skills so that they can provide quality assistance to customers throughout the day or night shift; 5th point is discretion
The skills required to become a Customer Support Executive include excellent communication and interpersonal skills, problem solving abilities, patience and resilience under pressure, strong customer focus. Additionally, the position typically requires experience working with technology platforms such as computers or telephones.
2000 - 2500 AED/month
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Requirements: Fluent in English (Speaking, reading and writing) Experienced with computers Experienced with excel Main duties: Customer support Answer emails, messages, phone calls Problem solving Resolving and keeping track of customer inquiries Manage orders Office work Working hours: 8AM to 6PM, no overtime 2 Year Visa Salary only, benefits not included!
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UAE LABOR BENEFITS Answers messages, phonecalls, and assist customers. welcomes guests, visitors and customer.
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We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. Customer Support Executive Responsibilities: Offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Customer Support Executive Requirements: A bachelor’s degree in administration or related field. A minimum of 2 years' experience. Excellent interpersonal and written and oral communication skills. Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable.
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ECOSMART INTERNATIONAL LLC
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Required Support Matter Executives Part- time Vacancy for females mostly housewives, students. 1-2 hour daily who can contributes from home