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Front Office Manager Job in Dubai
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Front Office Manager Job in Dubai

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Company: Noble Gulf Recruitment Service
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Salary: 3500 - 4000 AED/month
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Posted Date: 2nd Aug 2022
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Job Expires on 1st Sep 2022
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Employment type: Fulltime
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Job Location: Dubai, United Arab Emirates
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How to apply for this job

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To apply for this job, click on the apply button given below. To learn more about how to apply for this job, watch this video!

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Job Description

We are looking for *Front Desk Manager* urgently for Hotel in Dubai. Candidates must be ready to join immediately. Any Nationality should be fine. Must able to *know IDS software and below 35 years age.*

How many openings are there?

This position has 3 openings.

How much salary can you expect?

Your salary will depend on your skills and experience. You can expect a minimum salary of AED 3500, but you could earn up to AED 4000 if you meet the company's requirements.

How much experience is required for this job?

The candidate needs to have at least 2 - 5 year(s) of experience working in a similar position.

Who can apply for this job?

Both male and female candidates can apply for this job.

Which nationality candidates can apply for this job?

Only candidates from INDIA can apply for this job.

Which licenses are required to apply for this job?

No licenses are required to apply for this job.

Is a CV required?

Yes, a CV is mandatory.

What is the preferred visa status for this job?

Candidates with UAE Visit Visa can apply for this job.

Is Video Intro required?

No, a video intro is not required.

Is it a work from home job or work from office job?

It is a work from the office job.

Is accommodation provided by the company?

Yes, the company will provide a place for the candidate to stay while they are working here.

Will food and transportation be provided by the company?

Yes, the company will provide food and transportation to the candidate.

Will the company provide free visa to the candidate?

Yes, the company will provide a free visa to the candidate.

How can you apply for this job?

To apply for this job, go to the Skillbee App and click on the listing. From there, you can contact HR to schedule an interview.

About the company

Noble Gulf Recruitment Service is in search of talented and motivated individuals for the post of Front Office Manager in their office located in UNITED ARAB EMIRATES. They are a DIRECT COMPANY with a team of 2-10 employees working to offer services that ensure the highest standards of quality and perfection.

More about this job

What is a Front Office Manager?

A front office manager is responsible for the overall operation of a company's front desk. This includes overseeing hiring and firing processes, managing employee schedules, directing customer service efforts and ensuring that all necessary paperwork is processed in a timely manner. A front office manager also typically manages marketing campaigns and oversees budgets related to operations such as rent or salaries.

What qualifications are required to become a Front Office Manager?

1. Strong organization skills

2. Experience in a customer service or administrative position

3. Proven ability to handle multiple tasks simultaneously efficiently and effectively

4. Excellent communication, interpersonal, and problem solving abilities

5. Ability to work independently with little supervision

What are the skills required to become a Front Office Manager?

1. Strong leadership and communication skills

2. Proven experience managing a team of employees

3. Ability to manage complex financial data and processes

4. Knowledge of human resources practices, including recruiting, training, and development policies

5. Experience working in an office setting

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I. JOB SUMMARY Over-all responsible for the day-day-operations related to Front Office. Manage all employees within the department ensuring that the company policies and procedures are properly and professionally adhered to. Ensures that the Department Operational Budget is strictly monitored and controlled. II. MAIN DUTIES AND RESPONSIBILITIES • Maintains an atmosphere of tranquility at the Front Desk at all times. Ensures high level of customer satisfaction and efficiency of service. Professionally handles and resolves any guest or property related issues or complaints. • Maintains good coordination and communication with all the department with particular emphasis on cashiers, credits, sales, housekeeping, engineering and security • Conducts regular Front Office meetings and ensures all employees understand their job roles, department objectives and performance of the department/targets. • Supervise the room rates to achieve the highest available competitive rate. • Ensures that all corporate and local special rates information is available. • Ensures that all employees schedule/roster is properly established. • Advise the Management of the updated reservation status to help in marketing and business strategic decisions. • Employee handbook to be reviewed and followed. • Control availability of room types and consult reservations. • To decrease or increase rates and close accordingly to daily pick-up. • High balance in-house to be controlled as per policy. • Daily rooms are checked to meet standards • Guest satisfaction to be monitored and Olery to be checked daily. • DT fee and CID system updated daily. • To ensure that all assigned and blocked rooms requiring VIP amenity setups are accurately displayed in OPERA system and available to the Housekeeping and Room Service Department for action. • To ensure that Guest History Records are accurately maintained and all recurring guests are pre-registered. • To meet and escort all arriving VIP’s, ensuring that their needs are satisfied, their luggage is swiftly sent to their room, and that they are checked-in in a courteous and efficient manner with no delay. • To ensure that all VIP’s are checked prior to the arrival of the guest for 100% readiness. • To ensure proper completion of all local government requirements concerning hotel guests. • To assist in securing external guest accommodation should an overbooking occur. • To ensure a strict control of room keys. • To keep informed of the room situation of competitor hotels. • To plan and implement effective up-selling activities to ensure maximum revenue. • Oversees emergency operation to ensure customer safety and minimize hotel losses and liability. • Takes corrective action during emergency situations; files appropriate reports. • To record all incidents or complaints and inform the management for a quick response and maintain guest satisfaction. • Attends promotional functions as appropriate. • Ensure Sales and marketing information is accurately established and updated in the OPERA system for statistical reports. • Adheres to company policies, operational procedures, and health and safety requirements. • Assists in conducting interviews with new potential employees in coordination with the HR Department. • Conducts Induction Training related to department standard procedures (operational manual) for all new joining employees. • Conducts internal and cross trainings to all front office staff as per the job requirements and training plan. • Conducts the Annual Performance Appraisals to all front office staff to review their general performance, and areas of improvements. • Prepares and submits on-time all department monthly reports required by the Management. • Attends meetings and briefings laid down by the General Manager and or Executive Committee. • Performed other duties and responsibilities as and when required. III. JOB ACCOUNTABILITIES • Accountable for the day-to-day Front Office Operations • Ensure all Front Office Staff are working in safe working environment. • Accountable for any cash loses in the daily operations related to Front Office. • Meeting revenue and targets. IV. KEY PERFORMANCE INDICATORS (KPIs) • Minimize customer complaints by 75%. • Increase customer satisfaction by 80%. • On-time delivery of department reports every month. • Staff performance V. COMMUNICATION & WORKING RELATIONSHIPS External : Hotel Guests Internal : Hotel Manager Front Office Staff Reservation Staff Food & Beverage Staff Housekeeping Staff

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