Skillbee logo
get it on Google Play
Reservation Agent Job in Dubai
user avatar user avatar user avatar 19 people have already applied to this job

Reservation Agent Job in Dubai

organisation icon
Company: Al Khoory Hotels
money icon
Salary: 1499 - 1500 AED/month
clock icon
Posted Date: 7th Nov 2021
clock icon
Job Expires on 7th Dec 2021
clock icon
Employment type: Fulltime
location icon
Job Location: Dubai, United Arab Emirates
video icon

How to apply for this job

video thumbnail

To apply for this job, click on the apply button given below. To learn more about how to apply for this job, watch this video!

3000 views
description icon

Job Description

JOB DESCRIPTION Job Title: RESERVATION AGENT Department: FRONT OFFICE Division: Reports To: RESERVATION SUPERVISOR Subordinates: (if applicable) NOT APPLICABLE I. JOB SUMMARY Professionally responds to communications from guests, travel agents, and referral networks concerning reservations receiving by mail, telephone, fax, or through a central reservation system. Creates and maintains reservation records, prepares confirmation and promptly processes any cancellations and modifications. Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Responsible in updating availability of all distribution channels like OTA and Web booking systems. II. Main Duties and Responsibilities • Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. • Processes reservations from the sales office, other hotel departments, and travel agents. • Knows the type of rooms available as well as their location and layout. • Knows the selling status, rates, and benefits of all packages plans. • Knows the credit policy of the hotel and how to code each reservation. • Creates and maintains reservation records by date of arrival and alphabetical listing. • Determines room rates based on the selling strategy of the hotel. • Communicates reservation information to the front desk. • Processes cancellations and modifications and promptly relays this information to the front desk. • Understands the hotel’s policy on guaranteed reservations and no-shows. • Processes advance deposits on reservations. • Tracks future room availabilities on the basis of reservations. • Helps develop room revenue and occupancy forecasts. • Prepares expected arrival list for front office use. Assists in preregistration activities when appropriate. Monitors advances deposit requirements. • Handles daily correspondence. Responds to inquiries and makes reservations as needed. • Makes sure that complete documentation and files are kept up to date. • Maintains a clean and neat appearance and work area at all times. • Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees. • Assists client and ensuring that they secure whatever services they are in need of. • Assists in making arrangements for clients travel programs. • To be aware of all front office procedures and assist with reception duties when required. • Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website. • Configuring rates on the hotels property system. • To be fully aware of and adhere to health and safety, fire and bomb threat procedures. III. JOB ACCOUNTABILITIES • Accountable for the monthly revenue targets. • Compliance to the accounting policy of the Hotel. • Accountable for the complete and proper documentation of all reservations. IV. KEY PERFORMANCE INDICATORS (KPIs) • Monthly Revenue targets (indicate figures). • Daily/ Monthly Full occupancy status

How many openings are there?

This position has 1 opening.

How much salary can I expect?

Salary ranges will depend on your skills and experience. You can expect a starting salary of AED 1499, which could go up to a monthly wage of AED 1500.

Who can apply for this job?

Both male and female candidates can apply for this job.

Which nationality candidates can apply for this job?

Candidates from any nationality can apply.

Which licenses are required to apply for this job?

No licenses are required to apply for this job.

Is a CV required?

Yes, a CV is mandatory.

What is the preferred visa status for this job?

Candidates do not need a visa to apply for this job.

Is Video Intro required?

No, a video intro is not required.

Is it a work from home job or work from office job?

It is a work from the office job.

Is accommodation provided by the company?

No, the company will not provide accommodation to the candidate.

Will food and transportation be provided by the company?

No, the company will not provide food and transportation to the candidate.

Will the company provide free visa to the candidate?

No, the company will not provide a free visa to the candidate.

How can I apply for this job?

You can apply for this job on the Skillbee App with just one click. You can directly call HR to schedule your interview.

description icon

About the company

Al Khoory Hotels is in search of talented and motivated individuals for the post of Reservation Agent in their office located in UNITED ARAB EMIRATES. They are a DIRECT COMPANY that provide excellent services in Hospitality. They have 501-1000 employees working to offer services that ensure the highest standards of quality and perfection. Al Khoory Hotels offers guests the unforgettable experience of hospitality at some of the finest hotels and hotel apartments in Dubai. Al Khoory Hotels are managed by Al Khoory Hospitality, a subdivision of the Al Khoory Group, a conglomerate with diverse interests in different business sectors. Our hotels are located near important business centres including Business Bay, the Dubai World Trade Center (DWTC) and the upcoming Expo 2021 site, as well as top leisure and entertainment destinations, such as Dubai Mall, Burj Khalifa, Mall of the Emirates, La Mer, Jumeirah beach and Al Fahidi Historical District. Our hotels’ convenient location and ease of access to public transport and the Dubai Metro make them the perfect choice for business travellers as well as vacationers. Al Khoory Hotels: Enjoy the ultimate in hospitality!

description icon

More about this job

What is a Reservation Agent?

A reservation agent is a person who helps customers make reservations for hotels, restaurants and other types of businesses. They may also be able to offer advice on trip planning or recommend local attractions.

What qualifications are required to become a Reservation Agent?

Education: A high school diploma or equivalent is required. Training and experience: Reservation agents typically require a minimum of two years' training in reservation systems, customer service skills and computer operation. Licenses/certifications: In most states, reserving accommodations through travel agencies requires licensure as either a travel agent or hotel reservations representative. Job outlook (in 2020): The job outlook for reservation agents is good due to the increasing popularity of online booking channels.

What are the skills required to become a Reservation Agent?

The skills required to become a reservation agent typically include strong communication and customer service abilities, as well as knowledge of travel planning. Additional qualifications may vary depending on the specific position, but generally speaking, agents are expected to have a good understanding of airline schedules and be able to handle complex booking requests. They also need experience working in a customer-service environment and must be aware of various payment options available for travelers.

Explore More Jobs

18th Jun 2022

Reservation Agent

4000 - 6000 AED/month

company icon

AG RETAIL

location icon

Dubai, United Arab Emirates

description icon

As per the labor law Work timing -9am-6pm Work Location - Dubai Work Days - 6 Days

14th Jun 2022

Reservation Agent

1500 - 2020 AED/month

company icon

AL KHOORY HOTELS

location icon

Dubai, United Arab Emirates

description icon

I. JOB SUMMARY Professionally responds to communications from guests, travel agents, and referral networks concerning reservations receiving by mail, telephone, fax, or through a central reservation system. Creates and maintains reservation records, prepares confirmation and promptly processes any cancellations and modifications. Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Responsible in updating availability of all distribution channels like OTA and Web booking systems. II. Main Duties and Responsibilities • Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. • Processes reservations from the sales office, other hotel departments, and travel agents. • Knows the type of rooms available as well as their location and layout. • Knows the selling status, rates, and benefits of all packages plans. • Knows the credit policy of the hotel and how to code each reservation. • Creates and maintains reservation records by date of arrival and alphabetical listing. • Determines room rates based on the selling strategy of the hotel. • Communicates reservation information to the front desk. • Processes cancellations and modifications and promptly relays this information to the front desk. • Understands the hotel’s policy on guaranteed reservations and no-shows. • Processes advance deposits on reservations. • Tracks future room availabilities on the basis of reservations. • Helps develop room revenue and occupancy forecasts. • Prepares expected arrival list for front office use. Assists in preregistration activities when appropriate. Monitors advances deposit requirements. • Handles daily correspondence. Responds to inquiries and makes reservations as needed. • Makes sure that complete documentation and files are kept up to date. • Maintains a clean and neat appearance and work area at all times. • Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees. • Assists client and ensuring that they secure whatever services they are in need of. • Assists in making arrangements for clients travel programs. • To be aware of all front office procedures and assist with reception duties when required. • Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website. • Configuring rates on the hotels property system. • To be fully aware of and adhere to health and safety, fire and bomb threat procedures. III. JOB ACCOUNTABILITIES • Accountable for the monthly revenue targets. • Compliance to the accounting policy of the Hotel. • Accountable for the complete and proper documentation of all reservations. IV. KEY PERFORMANCE INDICATORS (KPIs) • Monthly Revenue targets (indicate figures). • Daily/ Monthly Full occupancy status V. COMMUNICATION & WORKING RELATIONSHIPS External : Travel Agents Corporate Offices/ Companies Internal : Hotel Manager Front Office Staff Reservation Staff Finance Staff Food & Beverage Staff Housekeeping Staff

25th Apr 2022

Reservation Agent

2500 - 3000 AED/month

company icon

CONFIDENTIAL

location icon

Dubai, United Arab Emirates

description icon

Ticket Reservation Executive-1 Salary-(2500-3000) Exp: min 1-2 years Male / Female Visit Visa Fluency in English is mandatory Free visa Hotel reservations or tourism field exp. is mandatory

21st Apr 2022

Reservation Agent

2000 - 2000 AED/month

company icon

ADDRESS EVENTS LLC

location icon

Dubai, United Arab Emirates

description icon

Reservation Executive-1 Salary-(min 2000) Exp: min 2 years Female Filipino / Indian Any VISA (All the above) Free visa Digital marketing exp is mandatory

Skillbee logo get it on Google Play
Contact Us
Social
Facebook logo LinkedIn logo Instagram logo YouTube logo