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Customer Care Executive Job in Dubai for Indians
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Customer Care Executive Job in Dubai for Indians

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Company: Mindcypress Marketing Management Services Llc
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Salary: 10000 - 13000 AED/month
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Posted Date: 31st Aug 2022
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Job Expires on 29th Sep 2022
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Employment type: Fulltime
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Job Location: Dubai, United Arab Emirates
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How to apply for this job

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To apply for this job, click on the apply button given below. To learn more about how to apply for this job, watch this video!

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Job Description

Responsibilities: Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. Job brief A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem- solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Customer Service Responsibilities list: • Manage large amounts of incoming phone calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers

How many openings are there?

This position has 18 openings.

How much salary can you expect?

You can expect a minimum salary of AED 10000 and can go up to AED 13000. The salary offered will depend on your skills and experience.

How much experience is required for this job?

The candidate needs to have 1 - 5 year(s) of experience to apply for this job.

Who can apply for this job?

Both male and female candidates can apply for this job.

Which nationality candidates can apply for this job?

Candidates from any nationality can apply.

Which licenses are required to apply for this job?

No licenses are required to apply for this job.

Is a CV required?

No, a CV is not mandatory.

What is the preferred visa status for this job?

Candidates do not need a visa to apply for this job.

Is Video Intro required?

No, a video intro is not required.

Is it a work from home job or work from office job?

It is a work from the office job.

Is accommodation provided by the company?

No, the company will not provide accommodation to the candidate.

Will food and transportation be provided by the company?

No, the company will not provide food and transportation to the candidate.

Will the company provide free visa to the candidate?

No, the company will not provide a free visa to the candidate.

How can you apply for this job?

You can apply for this job on the Skillbee App with just one click. You can directly call HR to schedule your interview.

About the company

Mindcypress Marketing Management Services Llc is in search of talented and motivated individuals for the post of Customer Care Executive in their office located in UNITED ARAB EMIRATES. They are a DIRECT COMPANY with a team of 11-50 employees working to offer services that ensure the highest standards of quality and perfection.

More about this job

What is a Customer Care Executive?

A customer care executive is a person who helps customers with their inquiries or problems. They may be able to offer recommendations, help troubleshoot issues, and even resolve disputes. Customer care executives are typically responsible for handling customer interactions from start to finish - from registering an account to resolving complaints.

What qualifications are required to become a Customer Care Executive?

1. A strong customer service background is required, as are excellent communication and interpersonal skills.

2. Commitment to providing superior customer service is a key trait, as is the ability to remain calm under pressure.

3. Strong organizational skills are also necessary; Customer Care Executives need to be able to handle multiple tasks simultaneously with efficiency and accuracy.

4 . Previous experience in a similar role will give you an advantage, but not necessarily a prerequisite for success as a Customer Care Executive. 5 . Demonstrated initiative and creativity when troubleshooting or resolving customers’ issues can set you apart from your competitors

What are the skills required to become a Customer Care Executive?

1. Excellent communication and customer service skills

2. Proven experience managing a team of volunteers or employees

3. Strong problem solving ability

4. Outstanding organizational skills

5. Ability to work independently

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