Job Purpose The jobholder is a front-desk staff member and a part of a 24/7 team who has to provide clients and potential clients superior and a consistent quality of travel services. To sell travel related products and give travel related information. Proactively service our customers via various channels (retail, phone, WhatsApp, email), supporting them with queries, amendments, pro-active disruption management and travel bookings. Convert maximum number of enquiries into sales through efficient and friendly customer service. Responsibilities: - Provide the highest standard of customer service to all clients whether Retail, Government or Corporate, using all tools that are made available. Attend all customer queries in a timely and appropriate manner. - Build valuable relationships with your customers & suppliers, ensuring your tone of voice, language and contact are in line with our brand guidelines and ensure a positive result for our clients. - Offer products, services, and loyalty programmes that are contracted by Lama and offer information on destination and product to all customers to ensure that it meets their travel requirements. - Maximise the sales/consultation opportunity to cross sell/upsell any relevant auxiliary product to maximize revenue. Drive additional ancillary revenue through the sale of tours, excursions and activities. - Inform customers about mandatory requirements covering their journey such as passport, visa, health and Insurance requirements as well as other details such as check-in place and time. - Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships. - Listen to our customers carefully, understanding their exact needs and requirements, wow them through our surprise and delight service. Put things right when things go wrong, ensuring that our customers leave with only a positive experience of us. - Ensure that all forms of contact are handled quickly and with a friendly `can-do attitude, whilst achieving and exceeding service & sales performance targets against key performance indicators. - Adhere to all of the set standards of our customer feedback program, and any internal audit standards to ensure that we comply with the expected benchmark defined by the customer audit team. - Work with our Reservation Services team, Destination Management Companies and hotels around the world. Monitor the network and ensure Lama customers are proactively supported and looked after. Experience - Commercial - Sales/Reservations/Ticketing - Travel & Tourism - Customer Service. Knowledge/skills: - Someone who really understands the importance of exceptional customer experiences and exceeding our customers expectations. - A confident communicator with proven persuasive and influencing skills. - Thrives on a busy service and sales environment and self-motivated to achieve performance & business targets. - Positive attitude and enjoys working as part of a team. - A flexible approach with the ability to adapt to different people, customers, challenges and ways of - working. - Someone who wants to keep developing and able to take accountability for their own learning. - Ability to really listen to the customer, quickly identify their needs and think ahead to anticipate them. - Excellent attention to detail and understands the impact of errors on the business and customer. - IT literate and quick to learn. - Flexibility to work shifts, including evenings, weekends and public holidays.
How many openings are there?
This position has 10 openings.
How much salary can you expect?
Salary ranges will depend on your skills and experience. You can expect a starting salary of AED 2500, which could go up to a monthly wage of AED 3500.
Who can apply for this job?
Only female candidates can apply for this job.
Which nationality candidates can apply for this job?
Only candidates from INDIA, PAKISTAN, PHILIPPINES, UZBEKISTAN, RUSSIA can apply for this job.
Which licenses are required to apply for this job?
No licenses are required to apply for this job.
Is a CV required?
Yes, a CV is mandatory.
What is the preferred visa status for this job?
Candidates do not need a visa to apply for this job.
Is Video Intro required?
No, a video intro is not required.
Is it a work from home job or work from office job?
It is a work from the office job.
Is accommodation provided by the company?
No, the company will not provide accommodation to the candidate.
Will food and transportation be provided by the company?
No, the company will not provide food and transportation to the candidate.
Will the company provide free visa to the candidate?
No, the company will not provide a free visa to the candidate.
How can you apply for this job?
You can apply for this job on the Skillbee App by clicking one button. You can schedule your interview with HR through the app as well.
About the company
Lama Dunes Tourism Llc is in search of talented and motivated individuals for the post of Sales Representative in their office located in UNITED ARAB EMIRATES. They are a DIRECT COMPANY that provide excellent services in Leisure, Travel & Tourism. They have 11-50 employees working to offer services that ensure the highest standards of quality and perfection. Travel & Tours
More about this job
A Sales Representative is a person who sells products or services to customers. They may work for a company that sales representatives, or they can be self-employed. A common job title for sales representatives is "salesperson."
1. A sales representative must have strong customer relationships and be able to identify potential customers.
2. Sales representatives need to be knowledgeable about the products they are selling and must be able to talk effectively about them.
3. Sales representatives should have good communication skills, as they will often need to relay information to their superiors or other sales associates.
4. Sales representatives usually require some experience in a related field before becoming certified; this could include working in marketing or customer service, for example.. 5. Being a successful sales representative requires both skill and determination – if you lack one of these qualities, it may be difficult for you to succeed in the field
1. Excellent communication and interpersonal skills
2. Strong negotiation skills
3. Knowledge of product specifications and features
4. Ability to articulate the benefits of a product or service to potential customers
5. Proven success in sales environments
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