1. JOB PURPOSE
• To ensure availability, visibility of product through effective merchandising and stock rotation
• Pick products as per customer order
• Delivery of the customer orders to customer within delivery timeline
2. MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE/TRAINING/KNOWLEDGE
• HSE with an aptitude for the role and minimum 1-year experience in Food retail/ F&B delivery services in UAE
• 2-wheeler driving license
• Proficient in speaking English and basic understanding of reading & writing English
• Knowledge of Arabic is added advantage
3. COMMUNICATION AND WORKING RELATIONSHIPS
• Immediate supervisors on all operational aspects through feedbacks and reporting
• Store staff for coordination and communication on team activities and coordination with vendors and merchandisers
4. KEY DIMENSIONS AND RELATED JOB RESULTS
• Pick products from the shelves as per customer order and prepare the order and delivery
• Deliver the products to the customer as per delivery guidelines
• Receive payments against the order and reconcile the same with the cashier/ CSS.
• Ensuring availability by timely replenishment of stock on shelves
• Maintain cleanliness of shelfs for FMCG/GM merchandise ensuring good quality product reaches to the customer
• Direct and Indirect customer service by maintaining proper displays, correct prices and signage, if applicable
• Active involvement in instore activities and any other store activity as delegated by the supervisor (Sales promotions, charity campaigns, inventory checks etc.)
• Loading, unloading of goods and maintaining back storage
• Avoiding expiry and ensure timely action on short-expiry stock
• Any other store activity as delegated by the supervisor
5. OPERATING ENVIRONMENT
• Job location might change based on business requirement. Job holder may be relocated to any outlet or department.
• The working environment is physically demanding of time such as working long hours, working on holidays, & demands physical agility.
• Job demands multi-cultural awareness, in order to effectively communicate with internal & external customers and vendors with courtesy.