Customer Sales Executive Job in Dubai

Job Location

Dubai, United Arab Emirates

Job Description

We are looking for a full-time customer-oriented Chat service representative. Someone who will manage ongoing customer relationships utilizing our WhatsApp CRM system. YOU SHALL BE RESPONSIBLE FOR: • Responding to customer inquiries via chat • Respond to WhatsApp chat inquiries using a written voice that creates a positive connection in a professional, friendly and timely manner. • Be the primary contact for customer inquiries about our product and brand. • Be a first point of contact to handle/resolve any enquiries with accurate information. • Ensure escalations are followed up within specified timeline. • Go the extra mile to WOW each Customer you connect with. • Build customer loyalty by follow-up of customer enquiry. • Resolve customer queries and provide assistance as necessary within the chat interaction. • Consult customers on products to provide the best solutions for their needs by a chat communication channel. • Resolve customer issues with patience and understanding. • Communicate effectively to multiple customers at the same time via chat. • Multi task and solve problems in a fast-paced environment to achieve efficiency target and quickly navigate software programs and use shortcuts. • Provide exceptional customer service to meet Customer satisfaction target. WHAT ARE THE IDEAL REQUIREMENTS? Skills and Competencies • Comfortable familiarity with PC systems and software and the online environment. • Handy with MS Windows and other computer applications. • The ability to diffuse difficult customer situations. Behaviors and Personal Attributes • A desire to learn and improve one’s abilities, knowledge and performance. • Personal integrity, a reliable work ethic and a passion for results; • Customer service experience or customer service-oriented skills such as empathy, active listening, and resolution-minded aptitude. Qualifications: • Experience as a Chat Representative is an advantage for this role. • Experience Textile industry , and/or online retail experience is highly regarded. • Exceptional English verbal and written communication skills.

No. of Openings: 1

Experience: 1 - 10 years

Gender Required: Any

Nationality Required: . Must not be from Pakistan

Visa Status Required: Any Visa Status

License/Certificates Required: None

Is CV Required? No

Is Video Intro Required? No

Company Profile

Name: Shadow Trading

Company Type: DIRECT COMPANY