Customer Support Executive Job in Abu Dhabi

Organization icon Company: Transguard Group Llc
Salary icon Salary: 4500 - 4500 AED monthly
Posted-on icon Posted on 25 Sep 2021
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Job Location

Abu Dhabi, United Arab Emirates

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Job Description

JOB PRINCIPAL ACCOUNTABILITIES and JOB CONTENT • Respond to customer queries in a timely and accurate way, via phone, email, or chat • Identify customer needs and help customers use specific features • Analyze and report product malfunctions • Update internal databases with information about technical issues and useful discussions with customers • Monitor customer complaints on social media and reach out to provide assistance • Share feature requests and effective workarounds with team members • Inform customers about new features and functionalities • Follow up with customers to ensure their technical issues are resolved • Gather customer feedback and share with Product, Sales and Marketing teams • Assist in training junior Customer Support Representatives • Respond to customer requests for purchases, information, and account maintenance. • Listen to customers explanation of need and offered applicable products or services. • Research options for problem resolution and provided solutions. • Communicate daily with team members in billing, retention, and technical support in order to expedite resolution of customer concerns and/or complete purchase of services. • Consistently meet performance and quality benchmarks in professionalism, establishing rapport, problem resolution, and voice tone. • Completed voluntary training sessions to learn how to increase and enhance customer satisfaction. • Performs other related duties as required. 4. QUALIFICATION, EDUCATION • Bachelor’s Degree • Experience using help desk software • Understanding of CRM system • Experience as a Customer Support Specialist or similar CS role

No. of Openings: 5

Experience: No Experience required

Gender Required: Any

Nationality Required: Any Nationality Can Apply

Visa Status Required: Any Visa Status

License/Certificates Required: None

Is CV Required? Yes

Is Video Intro Required? No

Company profile icon

Company Profile

Name: Transguard Group Llc


Company Size: 1000+ employees

Industry Type: Facilities Services

5000 AED/month
Customer Support Executive
Organization icon Company: Transguard Group Llc
Location icon Abu Dhabi, United Arab Emirates
5500 AED/month
Customer Support Executive
Organization icon Company: Transguard Group Llc
Location icon Abu Dhabi, United Arab Emirates
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