Customer Support Executive Job in Dubai

Job Location

Dubai, United Arab Emirates

Job Description

Promptly responding to customer queries via email, live chat, video, phone, and social media channels.  Immediately escalating serious complaints or issues that you are not equipped to deal with.  Liaising with colleagues or managers to find the best solutions to customers’ issues.  Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.  Maintaining a polite, helpful, and professional manner at all times.  Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.  Familiarizing yourself with new products and services as they are introduced.  Attending workshops and meetings as required.  Providing training to new customer service agents.  Respecting client confidentiality at all times Indian| Good fluency in Hindi and English Both | Should be available to move to company's accommodation | Freshers or maximum upto experience 2 years

No. of Openings: 10

Experience: No Experience required

Gender Required: Any

Nationality Required: India.

Visa Status Required: UAE Visit Visa, UAE Cancel/Expired Visa

License/Certificates Required: None

Is CV Required? Yes

Is Video Intro Required? No

Company Profile

Name: Cresdata Information Technology

Company Type: DIRECT COMPANY

Company Size: 11-50 employees

Industry Type: Information Services