Transport control centre operative is responsible for recording and updating all site wise transport related data received from drivers and site teams – also responsible for BU query, reporting and investigation, generating daily, weekly and monthly TCC reports and overall support to the TCC team to support the BU. Duties and Responsibilities: • Ensure all requests received by BU’s are forwarded to relevant team & captured accordingly
• Assist BU’s & transport operations team in communications
• Follow up with team for outstanding requests & update progress status
• Consolidate all reports sent by the Ops team, reconcile & ensure that data sent by team is correct
• Consolidate BU complaint file & shift delays reported by BU’s & collect feedback from the Ops team on each delay
• Capture all cross border shifting requests, ensure tracker is up to date & all requests are actioned
• Export adhoc based request reports on daily basis, follow up with team & ensure that transport is arranged by Ops team for all these requests
• Coordinate with BU’s for COVID – 19 requests, Ensure ERV is arranged & update ERV log file on daily basis
• Update & maintain daily Tracker received by team i.e. TG-Trip, Trip-Tracker, Pool File, Shift Delay report
• Prepare for dashboards for Daily report, weekly report & monthly report
• Communicate proactively on all BU WhatsApp groups, respond to their queries & coordinate with Ops team for resolution
• Work on Geotab, web-based power BI dashboard to get the live information& respond to BU / Ops team as required