Waiter Job in Dubai

Job Location

Dubai, United Arab Emirates

Job Description

I. JOB SUMMARY To provide quality service to restaurant guests by providing prompt and courteous food and beverage service. II. Main Duties and Responsibilities • Provides value added service to guests by providing high standards of service to meet or exceed guest expectations • Communicates effectively with guests, co-workers and supervisors • Demonstrates teamwork by co-operating and assisting coworkers as needed • Performs other duties as necessary to provide service and teamwork • Provides prompt, courteous service by bussing, serving and setting tables • Accurately records, pre-checks and picks-up all food and beverage orders. • Serves guests their food and beverage orders in prompt and courteous manner. • Sets tables as needed prior to guest arrival. • Contributes to guest satisfaction by attending to restaurant guest needs. • Acquires a working knowledge of hotel, in-house facilities and local information to respond to guest questions in these areas as required. • Informs Supervisor or Manager of any guest dissatisfaction. • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. • Projects a favorable image of Al Khoory hotels to the public at all times. • Report for duty punctually wearing the correct uniform and name badge at all times. • Provide a courteous and professional service at all times. • Maintain good working relationship as with colleagues, and all other departments. • Have a complete understanding of and adhere to the Hotel’s Policies relating to Fire, Hygiene, Health and Safety. • Maintain a high standard of personal appearance and hygiene at all times. To have a complete understanding of the Hotel’s employee handbook and adhere to the regulation contained within. • Carry out any other reasonable duties and responsibilities as assigned. III. JOB ACCOUNTABILITIES • Ensure 100% Customer Satisfaction IV. KEY PERFORMANCE INDICATORS (KPIs) • Minimize valid Customer Complaints by ___% • Increase customer satisfaction level by ___% V. COMMUNICATION & WORKING RELATIONSHIPS External: Guests Internal : Restaurant Supervisor F&B Staff Kitchen Staff

No. of Openings: 3

Experience: 1 - 5 years

Gender Required: Any

Nationality Required: Any Nationality Can Apply

Visa Status Required: Any Visa Status

License/Certificates Required: None

Is CV Required? Yes

Is Video Intro Required? No

Company Profile

Name: Al Khoory Hotels

Company Type: DIRECT COMPANY

Company Size: 501-1000 employees

Industry Type: Hospitality

Company Description: Al Khoory Hotels offers guests the unforgettable experience of hospitality at some of the finest hotels and hotel apartments in Dubai. Al Khoory Hotels are managed by Al Khoory Hospitality, a subdivision of the Al Khoory Group, a conglomerate with diverse interests in different business sectors. Our hotels are located near important business centres including Business Bay, the Dubai World Trade Center (DWTC) and the upcoming Expo 2021 site, as well as top leisure and entertainment destinations, such as Dubai Mall, Burj Khalifa, Mall of the Emirates, La Mer, Jumeirah beach and Al Fahidi Historical District. Our hotels’ convenient location and ease of access to public transport and the Dubai Metro make them the perfect choice for business travellers as well as vacationers. Al Khoory Hotels: Enjoy the ultimate in hospitality!