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Staff Receptionists in UK - Everything you need to know
Published on 12th Sep 2023 by Ravichandra Gautham V    |    5min Read

"You can't judge a book by its cover." The same is true for businesses. Just because a business has a flashy website or expensive office doesn't mean it's successful. In fact, many small businesses are run out of someone's home. The key to success for any business, large or small, is finding and hiring the right people. This includes an outsourced receptionist who will be the first point of contact for your customers and clients

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Process of staffing Receptionists

There are a number of steps involved in staffing receptionists in the UK. The first step is to determine the specific needs of your business. This will help you to identify the skills and experience that your ideal candidate would possess. Once you have a clear understanding of what you are looking for, you can begin searching for candidates. There are a number of ways to search for qualified candidates, including online job boards, professional networks, and recruitment agencies.

Once you have identified a pool of potential candidates, it is important to screen them carefully. This includes conducting interviews and assessing their qualifications against your requirements. It is also important to evaluate their customer service skills by observing how they interact with customers or clients during the screening process. After narrowing down your list of finalists, it is time to make an offer to your top choice(s). Be sure to extend offers promptly so as not lose out on talented individuals who may receive other job offers in the meantime

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What you should look for while staffing Receptionists

1. Look for someone with excellent customer service skills.

2. Look for someone who is organized and can multitask.

3. Find someone who has experience working in a fast-paced environment.

4Look for an individual with a pleasant demeanor and good people skills 5Make sure the candidate you're considering is proficient in using computers 6Ensure that your receptionist will be able to answer phone calls professionally 7Ask if the potential hire has any previous experience handling mail or courier services 8Inquire about the applicant's typing speed 9See if the person is comfortable dealing with customers face-to-face 10Check to make sure the prospective receptionist has basic knowledge of office equipment

Hire outsourced Receptionists in Europe - Everything you need to know

Benefits of staffing Receptionists in UK

1. They can help to create a positive first impression of your business for customers and clients.

2. They can act as a point of contact for enquiries and direct calls appropriately.

3. They can manage incoming post and deliveries, ensuring that these are dealt with in a timely manner.

4. By keeping the reception area tidy and presentable, they can contribute to maintaining professional standards within your workplace overall.

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Challenges of staffing Receptionists in UK

1. The role of a receptionist is often underestimated and as a result, they are undervalued by many businesses. This can make it difficult to attract high-calibre candidates to the role.

2. Receptionists are often the first point of contact for visitors to an organisation, so it’s important that they have excellent customer service skills and be able to project a professional image of the company at all times.

3.. As technology advances, there is an increasing expectation for receptionists to be competent in using different types of software and equipment, such as teleconferencing systems

4.. In some organisations, receptionists may also be responsible for managing meeting rooms and booking travel arrangements – meaning they need good organisational skills too!

5.. With more companies now offering flexible working hours or remote working options, finding staff who are willing to work traditional 9-5 office hours can sometimes be challenging."

Expert tips for staffing Receptionists

1. Find a staffing company that specializes in placing receptionists. This will ensure that you are working with someone who understands the specific skills and qualifications needed for the role.

2. Make sure to clearly define the duties and responsibilities of the position before starting your search. This will help narrow down your candidates to those who are best suited for the job.

3. Consider using a temp-to-perm arrangement when hiring a receptionist. This allows you to try out a candidate before making a long-term commitment, which can save time and money if they turn out not to be a good fit for your needs.. 4 Pay close attention to how well potential candidates interact with customers or clients during their interview process – this is one of the most important qualities you should look for in a successful receptionist 5 Be prepared to offer competitive salary rates and benefits packages; as experienced staff members may command higher wages, but it’s important retain quality individuals by providing incentives

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Summing Up

1.Hiring an outsourced receptionist can be a great way to free up your time and resources.

2.Outsourced receptionists can provide a professional image for your business, as well as handle all of the administrative tasks associated with running a front desk.

3.Before hiring an outsourced receptionist, be sure to do your research and interview several candidates to find the best fit for your company culture and needs.

4.Once you've found the right person, give them clear instructions on what you expect from them and how they should represent your business to clients and customers alike

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Ravichandra Gautham V

Building Skillbee, Forbes 30 under 30 Asia

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